What steps must dispensers take if they suspect a problem with a product?

When dispensers suspect a problem with a product, the appropriate course of action involves quarantining and investigating the suspect products. This step is crucial because it allows for a thorough assessment of the issue at hand, which may include checking for potential contamination, verifying product integrity, or determining whether there was a manufacturing error. Quarantining the products helps ensure that they are not dispensed to patients, which protects public health and safety.

Investigating the issue allows dispensers to gather information about the nature of the problem, including how widespread it may be, and whether it affects the safety or efficacy of the product. This systematic approach is aligned with best practices in pharmacy and is often mandated by regulatory authorities to ensure that patient safety is prioritized.

While notifying the public could be necessary in certain severe cases, it typically follows a thorough investigation that confirms the problem's legitimacy. Similarly, immediate disposal without proper investigation could lead to unnecessary waste and may not always be the best solution if it turns out the products are safe. Ignoring the issue altogether would not only endanger patients but could also lead to significant legal and ethical repercussions for dispensers. Therefore, quarantining and investigating is the critical first step in addressing any product concerns effectively.